Frequently Asked Questions

We aim to reach you within 30 minutes for emergency callouts in and around Witney. Actual times can vary a little depending on your location and how busy we are, but we'll always give you an honest estimate on the phone.

We always try non-destructive entry methods first wherever possible, to avoid unnecessary damage to your property. In some cases (e.g. certain lock failures) more invasive entry may be the only safe option. We'll always explain your options before starting.

Yes, our emergency line is available 24 hours a day, 7 days a week, including evenings, weekends and holidays.

Yes, we offer auto locksmith services for most makes and models, including car lockouts, lost keys and broken keys in the ignition or door. See our auto locksmith page for more.

Our call-out and labour fee is £120, which covers us coming out to you and the work to get you back in. If we attend and entry isn't gained, you won't be charged at all. Any extra parts needed (e.g. a new lock or cylinder) are quoted separately before we fit them.

Our standard call-out and labour fee is £120 across Witney and the surrounding towns and villages. That covers us coming out to you and the work to get you back in. If a new lock or cylinder is needed, we'll tell you the price of the part before we fit it, and if entry isn't gained you won't be charged at all. We'll always confirm the price on the phone before we set off.

The £120 call-out and labour fee covers coming out and fitting. The lock itself is extra, and the price depends on what your door needs, for example a standard euro cylinder, an anti-snap upgrade or a British Standard mortice lock. We'll give you the price for the part before any work starts, so there are no surprises. See our security upgrades for the options.

Some locksmiths advertise no call-out fee but charge for their time and labour instead, so the final bill can be hard to predict. Ours is one clear £120 figure for coming out and doing the work, parts are always quoted before fitting, and if we can't get you in you don't pay anything.

No, where possible, we'll always repair rather than replace, at no extra cost. We'll only recommend a full replacement when a repair genuinely won't do the job, and we'll explain why before any work starts.

Ask when you call to confirm accepted payment methods.

Yes, it's one of the first things we'd recommend. You can't know how many keys the previous owners handed out over the years, to family, builders, cleaners or neighbours. Changing the locks means only you and the people you choose have a key. On most uPVC and composite doors it's just the cylinder that needs changing, so it's quick and good value, and we can do every door in one visit. See lock changes for new homes.

Yes. We can fit cylinders that are “keyed alike”, so your front door, back door, garage and shed all open with the same key. If you'd prefer, we can mix it up, for example front and back doors on one key and the garage on another. See our key systems section.

A master key system gives every door its own key that only opens that door, plus one master key that opens them all. It's ideal for landlords, HMOs, offices and shops, where tenants or staff should only get into their own areas while the owner or manager keeps one key for everything. It's usually set up by changing the cylinders, so there's no need to replace the whole lock. See our key systems section.

Where required, we fit insurance-assured locks so your home continues to meet your policy's requirements. Just let us know if you need this and we'll make sure the right locks are used.

Yes, we're fully insured, so your property is in safe hands whenever we're working on it.

No, we're a family-run business with no call centre and no subcontractors. When you call, you speak directly to Benjamin, the owner, and he'll be the one who comes out to help you.

We're based in Witney and cover towns and villages across West and North Oxfordshire, including Banbury, Bicester, Woodstock, Long Hanborough, Chipping Norton, Charlbury, Burford and Carterton. See our full Areas We Cover page and map. If you're outside these areas, just call and we'll let you know if we can help.